Terms & Conditions 📜

1. Introduction

Welcome to Santafe Grass! These Terms and Conditions govern your use of our website, products, and services. By engaging with us, you agree to comply with these terms.

2. Products & Services

• We provide artificial grass products, installation services, and maintenance guidance.
• Product images are for illustration purposes; slight variations in texture or color may occur.
• Quotes and pricing are subject to change based on project requirements.

3. Orders & Payments

• Orders are confirmed only after payment is received.
• We accept various payment methods, including bank transfers and online payments.
• Installation services require a deposit before work begins.

4. Delivery & Installation

• Delivery timelines vary based on location and product availability.
• Installation schedules are subject to weather conditions and site readiness.
• Customers must ensure clear access to the installation area.

5. Returns & Refunds

• Artificial grass products cannot be returned once cut to size.
• Defective or damaged items must be reported within 48 hours of delivery for replacement.
• Refunds (if applicable) are processed after product inspection.

6. Warranty & Liability

• Our artificial grass comes with a [X-year] warranty covering defects and UV protection.
• Warranty does not cover damage due to improper installation, heavy impact, or fire.
• We are not liable for damages caused by third-party installations.

7. Care & Maintenance

• Customers are responsible for following recommended maintenance practices.
• Use of strong chemicals or sharp objects on the turf may void the warranty.

8. Privacy Policy

• Customer data is used solely for order processing and service updates.
• We do not share personal information with third parties without consent.

9. Dispute Resolution

• Any disputes shall be resolved amicably through customer support.
• If unresolved, disputes will be subject to the governing laws of [Your Country/State].

10. Changes to Terms

• We reserve the right to update these terms at any time. Changes will be posted on our website.

📩 For any inquiries, please contact us at:

Email: sfartificial@gmail.com

Tel: +1(818) 747-5377

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By purchasing from Santafe Grass, you acknowledge and agree to these Terms & Conditions.